Customer Service
Discover how a Customer Service apprenticeship can give you real-world experience, practical skills, and a pathway to a rewarding career. Learn what’s involved and find out how to get started.
Customer Service Apprenticeships
Launch your career in customer service or upskill your team and performance with our practical, people-focused apprenticeships. CT Skills’ programmes equip individuals with the confidence, communication skills, and professionalism needed to deliver outstanding customer experiences across industries.
Comprehensive Support
at Every Step
Apprentices gain real-world experience while developing essential skills in customer interaction, conflict resolution, and service improvement. With nationally recognised apprenticeships like the Level 2 Customer Service Practitioner and Level 3 Customer Service Specialist, learners grow into trusted professionals who understand business needs and customer expectations.
Learning For Each Step of Your Career
We are committed to supporting our learners throughout every stage of their careers—whether it's helping them get the start they need in their chosen sector or providing the knowledge necessary to progress to their next step.
Employers
- Recruit motivated new talent
- Upskill and reskill your existing workforce
- Reduce recruitment costs and improve retention
- Maximise your apprenticeship levy or access government funding
- Build a diverse, future-ready team
Learners
- Earn a wage while you gain real experience
- Avoid student debt with funded training
- Secure a new job or promotion
- Upskill to change or advance your career
- Achieve industry-recognised qualifications
- Receive 1:1 support from trainer assessors and mentors
- Access career guidance and personal development
- Join a community of learners and peers
Completing my apprenticeship with CT Skills has been such a positive and rewarding experience. The team offered time, dedication, and continuous support, helping me progress and successfully complete my qualification.
CT Skills is an outstanding organisation that truly delivers results. I not only achieved my qualification, but my tutor also shared invaluable knowledge and motivation that will benefit me for years to come.
I’ve had a really positive experience with CT Skills and have always felt supported throughout my apprenticeship.