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Customer Service Specialist Apprenticeship
Advance Customer Experience with the Level 3 Customer Service Specialist Apprenticeship
The Level 3 Customer Service Specialist Apprenticeship is designed to support individuals and organisations in delivering high-level customer service across a variety of sectors. Whether you're looking to develop advanced service capabilities or strengthen your team’s ability to handle complex customer interactions, and improve customer experience this programme offers a structured and fully supported route to professional growth.
Overview
Spanning 17 months, this apprenticeship equips learners with the skills to manage complex customer queries, complaints, and requests with confidence and professionalism. The programme covers areas such as business knowledge, customer journey insight, service delivery, environmental awareness, and continuous improvement. Learners will also gain expertise in gathering and analysing customer data to drive innovation and enhance service quality.
Qualification
Level 3 Customer Service Specialist
End Point Assessment Organisation
Training Qualification UK
EPA / Apprenticeship Assessment
- Practical observation with Q&A
- Work based project with interview
- Professional discussion supported by a portfolio of evidence
- Apprentices can also work towards Functional Skills Level 2 in Maths and English, if not already exempt
The Apprenticeship Covers
- Business knowledge and understanding
- Customer journey knowledge
- Business focused service delivery
- Environmental awareness
- Customer insights
- Service improvement
- Ownership and responsibility
Delivery Methods
- Workshops
- 1-1 support
- Information Resource Guide
Learning For Each Step of Your Career
Successful completion of this apprenticeship can lead to roles such as Customer Service Manager and serves as a stepping stone to further career development within the customer service sector.
We are committed to supporting our learners throughout every stage of their careers—whether it's helping them get the start they need in their chosen sector or providing the knowledge necessary to progress to their next step.