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Customer Service Practitioner Apprenticeship
Strengthen Front-Line Service Skills and Gain the Level 2 Customer Service Practitioner Apprenticeship
The Level 2 Customer Service Practitioner Apprenticeship is designed to support individuals and businesses in delivering high-quality customer experiences. Whether you're starting out in a customer-facing role or looking to build foundational service skills within your team, this programme offers a structured and supported route to professional growth in customer service.
Overview
Delivered over 17 months, this apprenticeship equips learners with the essential skills and behaviours needed to provide effective front-line support and enhance customer satisfaction. The apprenticeship covers key areas such as communication, interpersonal skills, dealing with conflict and challenges, personal organisation, and influencing techniques. Learners will also gain a deeper understanding of customer experience and how to positively impact it.
Qualification
Level 2 Customer Service Practitioner
End Point Assessment Organisation
Training Qualification UK
EPA / Apprenticeship Assessment
- Showcase portfolio
- Practical observation
- Professional discussion
- Apprentices can also work towards Functional Skills Level 2 in Maths and English, if not already exempt
The Apprenticeship Covers
- Customer experience
- Interpersonal skills
- Dealing with customer conflict and challenges
- Personal organisation
- Influencing skills
- Communication
Delivery Methods
- Workshops
- 1-1 support
- Information Resource Guide
Learning For Each Step of Your Career
Successful completion of this apprenticeship can lead to roles such as Customer Service Advisor and serves as a stepping stone to further career development within the customer service sector.
We are committed to supporting our learners throughout every stage of their careers—whether it's helping them get the start they need in their chosen sector or providing the knowledge necessary to progress to their next step.