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Understanding Tenant Support in Social Housing
Level
2
10 weeks
Looking to Build Your Knowledge of the Housing Sector, Understand the Challenges Tenants Face, and Develop the Skills to Provide Effective Support?
Our NCFE CACHE Level 2 Certificate in Understanding Tenant Support in Social Housing is designed to give you the knowledge and confidence to support tenants in a variety of situations.
With millions of people across the UK relying on social housing, the ability to provide informed, compassionate support has never been more important. Whether it’s understanding financial pressures, recognising safeguarding concerns, or helping tenants access the right services, this course equips you with the tools to make a real difference.
Whether you’re aiming to boost your CV, support your career in housing or social care, or simply broaden your awareness, this flexible course empowers you to provide meaningful support to tenants and communities.
Course title: NCFE CACHE Level 2 Certificate in Understanding Tenant Support in Social Housing
Course ref: 603/4273/0
This qualification helps you:
- Explain the role and functions of housing associations within the social housing sector
- Demonstrate understanding of the principles of customer service in the social housing context
- Identify, record, and report potential issues experienced by tenants
- Apply knowledge to better support tenants in their housing needs
- Recognise how this qualification can support progression into further study or employment in the social housing sector
- Unit 1: Introduction to the social housing sector
- Unit 2: Understand the principles of safeguarding and equality and diversity
- Unit 3: Understand mental and physical ill-health
- Unit 4: Understand reasons for problematic behaviour
- Unit 5: Understand issues affecting isolated tenants
No exams required — you'll complete assessment activities that demonstrate your knowledge and skills.
Successful learners often progress to:
- Level 2 Certificate in Preparing to Work in Adult Social Care
- Level 2 Certificate in Understanding Working in the Health Sector
- Level 3 Certificate in Housing Services
- Level 3 Housing / Property Management Apprenticeship
- Level 4 Senior Housing / Property Management Apprenticeship
This course is also a great step toward careers in:
- Housing Support Officer
- Tenant Liaison Officer
- Social Housing Assistant
- Community Support Worker
- Volunteer roles
This course may be fully funded through the Adult Skills Fund, if not we have self-funding options available.
Why Learn with CT Skills?
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Achieve a nationally recognised NCFE qualification.
Dedicated Tutor Support
Expert guidance every step of the way.
Achieve in as Little as 10 Weeks
By committing 5–10 hours per week.
TESTIMONIALS
It has given me the confidence to develop my business. It has also affirmed what I already knew which is really helpful for my confidence.
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I have grown my knowledge in the customer service and I can use this to positively impact my work and my team who work in front of house.
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It's made me want to pursue a business administration degree then probably an MBA after.
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I can apply for a team leader position now and I have improved my skills!
Adult Skills Fund
This course may be fully funded through the Adult Skills Fund, if not we have self-funding options available.
Use this search tool to check funding in your area.
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Eligibility Criteria:
- Aged 19 or over as of 31/8/25
- Living in England
- Not currently enrolled on any other government funded course or started another application for one
Please note: Not all areas of England are funded. You can use our postcode checker above to see if you are.
The most likely reason is that you live in a postcode area that we do not currently deliver funded courses in, but we do have a self-funded route. Please contact our customer service team to discuss via 0115 959 9544 or complete the contact form below.
Of course! We have options available to self-fund courses. Details can be found on each course page.
Level 2 courses typically take up to 10 weeks and Level 3 courses 15–25 weeks.
You will need to commit 5–10 hours study time each week to meet the course unit deadlines.
Yes – your qualification will be nationally recognised accreditation by NCFE CACHE and you will receive a certificate.
Once you've signed up, we'll check your details. As soon as everything is approved, your course will be unlocked. You'll get an automatic email to let you know it's ready. After that your tutor will send you a welcome email. They'll also invite you to a masterclass where you can meet them and get started.
Absolutely. Our courses can be offered via the Adult Skills Fund if eligible, if not we have lots of options available to self-fund courses. Details can be found on each course page.