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Certificate in Information, Advice or Guidance
Level
2
10 weeks
Want to Help People Find Their Way in Life, Career, or Education—and Be a Trusted Source of Guidance?
Our NCFE CACHE Level 2 Certificate in Information, Advice or Guidance equips you to understand the principles, models, and skills behind giving accurate, ethical, and helpful support. You’ll look at roles, responsibilities, communication approaches, and how to tailor advice to individuals’ needs.
Being able to offer solid, constructive guidance is essential across community, education, social care, business, and many other sectors. Whether you’re in a support role, management, or just want a transferable skillset, this course gives you the credibility and know-how to help others thrive.
Course title: NCFE CACHE Level 2 Certificate in Information, Advice or Guidance
Course ref: 601/4321/6
This qualification helps you:
- Explain the principles of information, advice, and guidance (IAG) and their application in a range of contexts
- Demonstrate understanding of the roles and responsibilities involved in providing effective information, advice, or guidance
- Apply key communication and interpersonal skills to support individuals seeking information, advice, or guidance
- Recognise the importance of confidentiality, impartiality, and ethical practice in IAG provision
- Develop practical and technical skills to support initial information, advice, or guidance delivery in the workplace
- Use this qualification as preparation for further training or to enhance your role where you provide IAG to others
- Unit 1: Information, Advice or Guidance in Practice
- Unit 2: Developing Interaction Skills for Information, Advice or Guidance
- Unit 3: Signposting and Referral in Information, Advice or Guidance
- Unit 4: Information, Advice or Guidance - Context
- Unit 5: Managing Information
No exams required — you'll complete assessment activities that demonstrate your knowledge and skills.
Successful learners often progress to:
- Customer Service Level 2
- Customer Service Level 3 Apprenticeship
- Counselling Level 2
- Counselling Level 3
- Business Administration Level 2
- Business Administration Apprenticeship Level 3
This course is also a great step toward careers in:
- Careers Advisor
- Counsellor
- Customer Service Advisor
- Employment Advisor
- Help-desk Advisor
- Support Worker
- Volunteer roles (such as charities, Helpline Volunteer, Community Outreach Volunteer, Support Worker or Citizens Advice Volunteer).
This course may be fully funded through the Adult Skills Fund, if not we have self-funding options available.
Why Learn with CT Skills?
Maximise Learning & Development Budgets
Employers can improve retention, morale, and CPD outcomes.
80% Achievement Rate
Achieve a nationally recognised NCFE qualification.
Dedicated Tutor Support
Expert guidance every step of the way.
Achieve in as Little as 10 Weeks
By committing 5–10 hours per week.
TESTIMONIALS
It has given me the confidence to develop my business. It has also affirmed what I already knew which is really helpful for my confidence.
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I have grown my knowledge in the customer service and I can use this to positively impact my work and my team who work in front of house.
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It's made me want to pursue a business administration degree then probably an MBA after.
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I can apply for a team leader position now and I have improved my skills!
Adult Skills Fund
This course may be fully funded through the Adult Skills Fund, if not we have self-funding options available.
Use this search tool to check funding in your area.
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Eligibility Criteria:
- Aged 19 or over as of 31/8/25
- Living in England
- Not currently enrolled on any other government funded course or started another application for one
Please note: Not all areas of England are funded. You can use our postcode checker above to see if you are.
The most likely reason is that you live in a postcode area that we do not currently deliver funded courses in, but we do have a self-funded route. Please contact our customer service team to discuss via 0115 959 9544 or complete the contact form below.
Of course! We have options available to self-fund courses. Details can be found on each course page.
Level 2 courses typically take up to 10 weeks and Level 3 courses 15–25 weeks.
You will need to commit 5–10 hours study time each week to meet the course unit deadlines.
Yes – your qualification will be nationally recognised accreditation by NCFE CACHE and you will receive a certificate.
Once you’ve signed up, we’ll check your details. As soon as everything is approved, your course will be unlocked. You’ll get an automatic email to let you know it’s ready. After that your tutor will send you a welcome email. They’ll also invite you to a masterclass where you can meet them and get started.
Absolutely. Our courses can be offered via the Adult Skills Fund if eligible, if not we have lots of options available to self-fund courses. Details can be found on each course page.